Head IT Support

Head IT Support

• Permanent
• Pfäffikon, Switzerland
• English

Job content

- Overall responsibility for delivering responsive and effective support services

- Management of team, processes and tools regarding IT supporting services

- Setup and further development of ITSM implementation

- Building and leading virtual global team with head office in Pfäffikon and smaller support organizations in New York, London and Hong Kong

- Organisation of hardware deployment and maintenance

- Liaising closely with infrastructure, workplace and operations teams

Requirements

- Extensive experience of managing IT support provision in a service desk environment

- Thorough knowledge of ITIL and experience of its appropriate implementation in an IT support context

- Expertise in the design, implementation and continuous improvement of incident management, request fulfilment and problem management processes

- Proven ability to motivate and direct staff working in IT support roles

- Good problem-solving, prioritisation and decision-making skills

- Excellent English oral and written communication skills, German is a plus